dnata customer service agent interview

Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Generate a list of pending requests from DMIS to analyse advance work load profile. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. This question can be a tough one because everyone wants to be liked and considered personable. It's important to be able to professionally give and receive feedback.". "I have used a variety of team-based messaging applications. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. Where do you see yourself growing within Dnata? Als u dit bericht blijft zien, stuur dan een e-mail I was asked what does JSON stand for and got the first two letters (what is this school)? Everyone has something to offer using their unique qualities.". The recruitment coordinator immediately called for an initial interview after passing the paper screening. I would be delighted to work at Dnata. Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. My experience was great during the interview session. ", "I have been meticulous when paving my career path. I link the questions down below. dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. We do not have advertisements on our pages but we do try to make money through paid-memberships. How do you react? Report. Excellent time management skills combined with a superior knowledge of the customer service industry . One example of this would be the telephone sales scripts that I crafted for our inside sales team. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Are you someone who can handle stress on the job? Si continas recibiendo este mensaje, infrmanos del problema Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. Fill out a form. Find additional company focused interview questions by practicing from one of our industry sets. Here are some sample questions: - When would you like to have this position filled? "Overall, my career has progressed a touch slower than I would have liked. "My previous company did not allow for a lot of employee feedback or input so I chose to focus on ways that I could better my performance instead. There were a few key takeaways from this experience. Take a few minutes to bring your resume to life for the interviewer. The process took 3 days. Talk to the interviewer about this specific task and what it meant to you. Dubai Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. Please enable Cookies and reload the page. questo messaggio, invia un'email all'indirizzo We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. Be the first to find this interview helpful, All Qa realated question manual test cases, Its all about situation. It shows that I can take the lead on a project without having my hand held.". My experience was great during the interview session. My example of performance improvement was what they needed to make some changes. In my current position, I have had zero accidents in 3 years. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. My high grades and great discipline will make me a strong fit for this role with Dnata. When workloads increase, stress levels do too. Able to work under pressure, and possess good problem-solving and communication skills. I am looking for a competitive salary in my next position. I submitted my application through email. I am great with autonomy and working independently; however, I am also able to collaborate with my coworkers very well.". Dubai The process took 4 weeks. Things have gone very well for me so far, and I am thankful for that. I want to grow and improve so the more specific my supervisor can be, the more helpful it is. enva un correo electrnico a Interviews at Dnata Experience Positive 72% Negative 14% Neutral 14% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Any current certificates and tickets are helpful to bring with you to the interview. Share with the interviewer which skills you value the most. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. My boss did notice an improvement in my performance, so I formally suggested that the company pay for every employee to take one course per year. dnata Airport Operations ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. In a previous role, our inventory count was off. That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. Be sure to complete your answer by telling the interview what the outcome was. Airport Customer Service Interview. I would have participated more in external company events. This site is protected by reCAPTCHA and the Google This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. If I were to be asked to lie, I absolutely would not do that. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Shared on 18 May 2022 - passenger service agent - Melbourne VIC. The process took 1 week. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. United Arab Emirates Sorry I couldn't remember the acronym for one! Interviewer asked me about 7-8 questions and I got the offer next week after the interview. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. I applied online. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. Assure the interviewer that you see long-term career potential with Dnata. Upvote 14. {%selectedMarker.country%} Working for Dnata gets you recognised and other companies want to grab you. As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. Read our Terms of Use for more information. I would always choose honesty over lying, any day.". Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Be sure to research the kind of environment offered in this position before the interview. Receiving feedback from a manager or supervisor can be tough. We completed the project three days ahead of schedule. They agreed and implemented my suggestion. "I understand that your work environment is very collaborative. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. 3 round of interview. Glassdoor users rated their interview experience at Dnata as 57.1% positive with a difficulty rating score of 2.43 out of 5 (where 5 is the highest level of difficulty). Offering ground handling, cargo, travel, and flight catering services in 35. Close your answer by asking the interviewer if they would like to see you take a particular course. Just yesterday I headed up the installation of a new software module. United Arab Emirates, Tel:+971 4 3166666 the coworkers were cool and fun and the management was encouraging, supportive and DNATA care . United Arab Emirates, Vice President, Commercial & Business Development I couldnt complete the last two. Interviews for Top Jobs at Dnata. If it's something that catches me by surprise, I usually ask for clarification. Be as diplomatic as possible by highlighting the pros of each. . Wenn The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. What is the interview process like at Dnata? Discuss the importance of safety, and what it means to you. We should prepare about our self very well, I applied online. - How long has this role been vacant? Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. 5 Dnata Customer Service Agent interview questions and 5 interview reviews. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. Candidates applying for GHA had the quickest hiring process (on average 1 day), whereas Baggage Handler roles had the slowest hiring process (on average 14 days). focused in Specialized Sales, Merchandising and Marketing Operations. The dnata way We strike a balance between doing things our way - leading to service consistency - and encouraging our people to use their initiative to find new and imaginative ways to solve our customers' challenges. ", "I am accustomed to working in an unpredictable environment and tend to prefer that pace. I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. However, we take things well beyond that initial induction. I have multiple safety-related tickets including X, Y, and Z. ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. This allows us to improve and customize your browsing experience. Followed by 2 technical ,1 managerial round. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. Talk to the interviewer about your career progression and what you would like to see in the future. Customer Service Agent salaries at Dnata can range from 12,143 - 25,205 per year. I applied online. "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. "I do consider myself to be a creative individual. real person. I was asked did I google it? It's a better way to conduct such interview method. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. para nos informar sobre o problema. Interviewed through hireview app. Some of my favorite recent projects have included X, Y, and Z. The most reliable source that I utilize is 'Transport Topics.' Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. verdade. Questions were about math, eye sight, english Grammer and passages but very tricky. Ethical dilemmas in the workplace will come up from time to time. message, contactez-nous l'adresse Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. The topics included energy efficiency and recycling.". Downvote 4. First, we get everyone off to a common start. Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance. I am happy to comply with any checks that you need to conduct.". Relax for a minute and collect yourself- Organize your tasks by which ones you can complete independently and which ones you need help with- Take sufficient breaks so you do not exhaust yourself - Communicate your struggles with your leadership or team". Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. I applied through college or university. I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. Onboarding new employees is an expensive and time-consuming endeavor for any employer. The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. We are proud that our reputation attracts talented and motivated people. No matter which system you use I am sure that I can pick it up very quickly. I interviewed at Dnata (Dubai) in Sept 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. ", "I have many accomplishments of which I am proud. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter, Anonymous Interview Candidate in Bangalore, I applied through college or university. I worked very hard! Getting passengers through check points and to terminals quickly and safely. 1.Technical 2 technical 3 managerial 3 round of interview. Si vous continuez voir ce Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. ", "That is a great question, and I appreciate that you consider continued education options for your employees. Sorry I couldn't remember the acronym for one! The you ill have a hirevue interview. Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. We will get enough time to answer the question and no need to be hurry. Onze Some roles require one or more of the . "I naturally take on a leader and mentor-ship type of role with my co-workers. Were you asked to take on a particular task, project, or responsibility that gave you a strong sense of enjoyment? Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Research the company online to discover any opportunities for future growth. per informarci del problema. Wir entschuldigen uns fr die Umstnde. First you will have an assessment test which is basically you need tackle the time limit. Working for Dnata is generally fine, management isn't overbearing and in fact a little distant. Dubai I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand.".

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