how to get a refund from direct ferries

WebPlease use the contact form on our website to request a ticket change. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. If the delay is more than double the times set out above, up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line 93% of travellers recommend this experience. Please note that a small cancellation fee of 6 (euros) per booking applies. Just going round and round in circles with their staff via email. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Please note that we can be contacted through our contact form on our website. I am now writing direct to their registered office. Googled other phone numbers - all disconnected. Email. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. Complete investigation into their business ethics. Each ferry company has its own cancellation policy. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Download the Direct Ferries app or manage your booking online through My Account. 2-3 Three Rivers Business Centre, Felixstowe Road. Refund requests must be submitted prior to the product expiration date. Please don't hesitate to contact us, if you have any queries. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Follow the Ground Transport signs and directions in your app to get to the location. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. Thank you for booking with Direct Ferries. Maybe down to mobile network delays but thought I should let you know. Buying a ticket was easy but now to see how the experience on board will be in a few months! If you make a mistake when booking online, you can cancel your booking at no cost We may also ask for additional information if you wish to change the email address or phone number you have provided. No Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. For contact details visit our. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. With some ferry companies we'll be able to If I misspell my name, is correction required? If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. What if I don't know the plate number of my rental car? A refund will be given, however an administration fee of 10 will be deducted from the total fare. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Open tickets are valid for up to 12 months from booking date (see ticket conditions). WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. I have NOT picked up my ferry tickets. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Rent-to-own and financing options allow you to get the trailer you need within your budget. That is even worst handle from your company. What restaurants are near Direct Ferries? Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. The matter is starting to get urgent, but still no response. Direct Ferries are trying it on, (with your money). All rights reserved. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Subscribe to customized emails to help you know before you go. Due to data protection laws were not able to process cancellation requests by email. Can I request a ticket cancellation/change on behalf of another passenger? The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. Have not noticed the website asking me for ages upn the original booking. I was referring to the company changing their cancellation terms retrospectively. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. I had the same problem with P&O and vouchers. The ticket included passage for myself, my dog and a small car. COVID-19 Information Thousands of top-named brands Direct Ferries - More Please don't hesitate to contact us, if you have any queries. Please don't hesitate to contact us, if you have any queries. All went well hope its the same when we arrive in Barcelona. This website uses cookies to help us process your bookings as well as customise and improve your experience. I will avoid any dealings with them again. We do care about our customer and completing all amendment requests that we receive. Find out what it's like onboard the ferries before you travel. Please note that cancellation requests cannot be made via phone. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Buying tickets went pretty well online. WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. Now looking forward to our up coming adventure. My service experience was awful. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. Seriously this is basically a scam. All the information you need on ticket changes, cancellations and refunds is here. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. Incredibly unhelpful. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. having to cancel the chair, which then allows you to book a cabin. There is no contact number on the website to ring. Kind regards, Maya from Direct Ferries. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Not using e-file? It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. Please note that online requests for ticket changes can only be processed during business hours. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere I immediately tried to cancel but of course they are refusing to allow that. Booking a ferry online is cheap, easy and fast with Direct Ferries. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. Although the responses were generally quick I had much correspondence from many different agents. However I didn't receive a confirmation email. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. Londra, Inghilterra, Southampton SO19 6AJ England. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. JavaScript is disabled. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? There was a mistake on your site, and you cannot admit it. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. This is the version of our website addressed to speakers of English in United Kingdom. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. Using this company, in this instance. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. Hi Team, Hope you are well! I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. If you are outside of Athens (e.g. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. You can amend your booking online if you have an account with us. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. No questions have been asked about this experience. I even tried to take a person off and they wanted 214?! WebWill I get a refund if I cancel my booking? How older, less computer savvy, or with no smart phone can work this out is a true mystery. Thank you for booking with Direct Ferries. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. Modern excavations have raised the possibility that the name Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. You can't even speak to a real person on the help/chat box. not clear. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! Bought wrong ticket because they shower wrong results. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. Re: Uber service at RSW 5 years ago. Stay away. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. Can I cancel them and get a refund? In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Can I convert my ferry ticket to an open ticket? Please also note that the refund amount depends on the policy of each ferry company. 2023 Trustpilot A/S. You can find the contact details of the local travel agencies in your booking confirmation email. Anyone can write a Trustpilot review. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. For account users: To log into your account click the sign in link at the top of. My experience of using Direct Ferries was a good job, very well done. Please send any questions or comments to: help@poferries.com or submit an enquiry. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. 2-3 Three Rivers Business Centre, Felixstowe Road. Our credit card was charged but we never received any confirmation or ticket information. Using their online form I contacted customer services, not once but half a dozen times, I received no response. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Dont book with this company- book direct with Ferry operator. Eventually managed to amend the booking on the web site or so I believed. Way better to just buy the tickets directly from the ferry companies themselves! Washington State Ferries. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I would recommend that no one uses Direct ferries. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. Less than 24-hours or failure to show for travel. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. Do not use these guys EVER. Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. Will I get a refund if I cancel my booking? Dear customer, Many thanks for your feedback! Our team will cancel your tickets and process your refund request. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. 96% of travellers recommend this experience. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally.

John A Team Member, Has Completed E0, Bishop Gorman Famous Alumni, Articles H