crawley borough council housing repairs

These include: Rent enquiries including difficulties paying your rent Mutual exchange. About Us; Staff; Camps; Scuba. Failure to do so could give you grounds to make council house disrepair claims against them. Special circumstances for accepting a review after 1 month has passed may be considered. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. East Ham Housing Options Team Leader at Crawley Borough Council View profile View profile badges . Corporate purchasing card services for the London Ambulance Service. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. Section 1. This site is powered by Granicus. To help us improve GOV.UK, wed like to know more about your visit today. Find out what repairs we can change you for and what is included in your rent. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Office 3750 It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. If youre a secure tenant, you have the right to carry out improvements to your property. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). Dealing with a complaint is usually a straightforward process. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. If you are dissatisfied with the service you have received, you should contact the relevant department. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. Repair loan can be awarded up to 5,000 to meet the cost of repair works. Report a repair online Housing. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. LinkedIn sets the lidc cookie to facilitate data center selection. The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. Requesting online means you can: make your request at any time of day or night. It will take only 2 minutes to fill in. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. This decision was taken with regard to the following section of the Freedom of Information Act 2000. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. . Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. If necessary, they will arrange to remove or seal it (through our repairs team). Completion of the Stage 2 review concludes our complaints process. Home. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. change your appointment later if you need to. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Apply for HMO licence. We value all kinds of feedback. . Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Council housing in Crawley is a mixture of flats. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. This is a True/False flag set by the cookie. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. If so we can help you claim compensation on a NO Win, NO Fee basis. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. You can request it through your 'My Housing Tenancy' online account. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. Posted in . A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. Written by on 27 febrero, 2023. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. We will take firm action against anyone who does not allow access for this. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. Last . PO Box 4771 Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Care advice Finance advice HousingCare library EAC news Glossary FAQs. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Council tenants. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. All rights reserved. Get in touch. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. LinkedIn sets the lidc cookie to facilitate data center selection. Crawley Borough Council has considered your request and decided not to provide you with this information. We use some essential cookies to make this website work. Council tenant rights and responsibilities; Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. The council provides appointments for non-emergency/non-urgent housing repairs. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. Your own home. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Somers Orchard - former Horatia and Leamington Houses site. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. This category only includes cookies that ensures basic functionalities and security features of the website. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. All rights reserved. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman You have rejected additional cookies. We may need to return to complete the full repair. Emergency out-of-hours repairs. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Content and site Copyright Crawley Borough Council 2020. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. All rights reserved. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. But opting out of some of these cookies may have an effect on your browsing experience. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. The pattern element in the name contains the unique identity number of the account or website it relates to. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. How we can help young people in Crawley with housing issues. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Visit us. Find housing . The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Our approach. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. Report a repair Adaptations to your home We can help. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. This website uses cookies to improve your experience while you navigate through the website. It is usually found in your kitchen below the sink but not always. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Fire safety All properties should have fire alarms fitted and serviced regularly. Request a FREE property inspection to find out how much your claim is worth. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . We service all gas appliances supplied by us every year and will leave a certificate confirming that they are safe and in good working order. Please provide as much information as possible about your complaint. A stopcock is a valve for turning the cold water system in your home on and off. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. For further information and guidance see Bogus callers and phone fraudsters. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough As per your tenancy agreement, you must allow us into the property to service appliances. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. a missed waste collection or reporting problems like flytipping or litter.) Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Our aim is to sort as many complaints as possible at the first point of contact. Outwood Academy students were served a table tennis masterclass from Paralympic gold medalist Will Bayley, as part of a campaign to inspire young people. These services include waste management,. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing.

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