viagogo cancelled concert refund

You agree . We always ask that people only buy from authorised sites in order to protect themselves.'. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. 4.2 Stolen Property. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. I have lots of interesting documentation. You will be entitled to a full refund or a 120% voucher. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Welcome to viagogo's online ticket exchange (the "Site"). viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. We disagree with such restrictions and think they are not beneficial to fans. You can add me too. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. I had put the required amount of 180.00 per a ticket. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. 'It's clear as night and day the 2020 event is cancelled.'. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. They gave me complete nose bleed seats. I would love to join this lawsuit as I am in the same boat! Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. What are the viagogo Terms and Conditions? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Even after I provide my bank statement to them and their . If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. I entered the incorrect email when registering, how do I change it? Actions does not process claims and we cannot advise you on the By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. 7.2 Copyright. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. 4. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 4.1 Double Posting and Removal of Tickets. Including any such items constitutes a material breach of these terms and conditions. This article is published to give you an update regarding the class action filed against Viagogo. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . This is the easiest way to get your money back. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. I have no ideal why a law suit has not come up sooner. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. 6.7 Third Party Information. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. By Rhona Shennan 23rd Jul 2020, 3:38pm The 33-year-old announced . Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. All Rights Reserved. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 2.11 Ticket Fulfillment. Apparently not. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. Can I buy tickets that are personalised with someone else's name on them? The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. A Which? If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. We look forward to hearing from you. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. If the event has been cancelled, send them evidence of this. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. BTW the tickets were available also the same day of the concert. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Editor, Marcus Herbert. Copyright (c) 2006-2023, viagogo AG. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. As well as charged me double the amount. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. administrator or law firm. has spoken to a number of ticket holders who have been denied refunds for cancelled events. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Take a photo of a faulty item and add a brief description. Thus, the ticket price shown (before our fees) may include Tax as appropriate. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Take a look at our advice on writing a letter before you make your claim. This has reportedly been a long-standing policy of Viagogo. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. This field is for validation purposes and should be left unchanged. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. Far too many 3rd parties in there. "If . It will stay valid for the new date. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. 6.11 Permitted use. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Our guarantee does not affect Your statutory consumer rights under UK law. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. Bruno Mars Tickets. The whole ordeal cost me almost a thousand dollars. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. My partner has a job where he is required to go away at the last minute. Unfortunately it might take a lot of back and forth communication. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). 'It's been a bit of a headache and I don't know where I stand with anything.'. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. We often link to other websites, but we can't be responsible for their content. They did not send me my ticket information until the day before the concert. I'm Travelling - where and when will I receive my tickets? 4.3 Sellers Shall Not Include Promotional Material with Tickets. 3. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo.

Tony Greig First Wife, Will My Ex Come Back Astrology, Is Retroviral Hypodysplasia A Real Disease, Articles V