apple technical specialist training

This can be a very rewarding job, but it can also be stressful at times. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. You reassure customers when delivering product diagnoses and potential solutions. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Certifications are updated on a per product basis annually. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Own your learning schedule with self-paced, online courses. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. They may also move into management positions. You will be working with customers one-on-one to help them with their Apple products. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Learn more about your EEO rights as an applicant (Opens in a new window) . Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. All Apple certification exams are delivered through OnVuea live, online proctoring solution. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Access your favorite topics in a personalized feed while you're on the go. 2023 However, you may visit "Cookie Settings" to provide a controlled consent. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Helping customers and providing technical assistance. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. . Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. The customers can make or break the day which led to many days being . Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". See which role best matches your experience. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. A woman in tears came into the store because she had dropped her phone in the water. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. It felt pretty good to be able to help this woman. Apple Professional Training exams are offered online and cost $149. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. The entire store team benefits from your commitment to providing the best care for customers. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. To view your favorites, sign in with your Apple ID. Your work hours will be based on business needs. By helping Apple maintain strong relationships with customers, you are instrumental to our success. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Apple is a drug-free workplace. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Copyright 2023 Apple Inc. All rights reserved. Add to Favourites IN-Technical Specialist. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Own your learning schedule with self-paced, online courses. Therefore, we are committed to treating all applicants fairly and equally. I guess the one part of the job I didn't look forward to was closing the store at night. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Copyright We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. And after youve passed an exam, display your verified digital badge on any professional networking site. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Get 20% off your Jamf training if you work in education. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Apple training delivers everything you need to learn about the technologyonline and on your time. Melissa is learning about more than technology. You have excellent time management skills and can make decisions quickly. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. As part of that process, were rolling out Mac as a choice for our employees. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Copyright 2023 Apple Inc. All rights reserved. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. To view your favourites, sign in with your Apple ID. 325 reviews from Apple employees about working as a Technical Specialist at Apple. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Analytical cookies are used to understand how visitors interact with the website. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Youll need to be flexible with your schedule. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Records the default button state of the corresponding category & the status of CCPA. Discover even more benefits of doing what you love. Regardless of the situation, your communication skills can help you be an effective technician. Some employers may accept candidates with a high school diploma or an associates degree. It was a month before any of us would be on the sales floor alone. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Badges are issued and managed through Credlys digital badging platform. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Both full-time and part-time jobs are available. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Learn more (Opens in a new window) . A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. This cookie is used for advertising, site analytics, and other operations. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. This cookie is used by the map which helps visitors to identify and reach the facility. United States Department of Labor. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. These cookies track visitors across websites and collect information to provide customized ads. Here's what we know so far. You also have the option to opt-out of these cookies. Communication skills: Communication skills are essential in any technical role. In this role, you wont be expected to repair hardware. A career as an Apple Technical Specialist can be both rewarding and challenging. You get to work with really creative people. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you.

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